Privacy policy

Little Steps is responsible for your data (the “data controller”). The website runs on Sokoni, a service that hosts and operates it on our behalf (the “data processor”) and uses your data only to run this shop. Contact us on WhatsApp at 0700 000015 about anything on this page.

• When you browse: an anonymous visitor ID stored in a cookie, your IP address, and the items you view, save or watch. No name or contact details.
• When you chat or make an offer: the name you give, your phone number if you choose to add it, and your messages.
• When you sign in or subscribe: your email address, and the alerts you set (for example “sofas under KSh 20,000 in Thika Road”).
• When you open our emails: whether an email was opened and which link was clicked.
• When you tap “Chat on WhatsApp” or “Call”: that you did, for which item. The conversation itself happens on WhatsApp or your phone, not on this website.

• To run the shop: show items, keep your saved items and chats on your device, answer your messages and offers, and arrange delivery.
• To send what you asked for: sign-in codes, price-drop and new-item alerts, and updates you subscribed to.
• To make the shop better for you: “most viewed”, “picked for you” and similar suggestions based on what you looked at.
• To keep it safe: limiting abuse and spam, and keeping the service running.

We use your data to provide the service you asked for (browsing, chatting, buying), with your consent for emails (you confirm your email before we send any updates), and for our legitimate interest in a safe, working shop. You can withdraw consent at any time.

We use only what the shop needs to work. We do not use advertising or third-party tracking cookies.

• Visitor ID (sokoni_vid): remembers your saves, price watches and chats on this device. Kept for a year.
• Sign-in (sokoni_buyer): keeps you signed in for up to 30 days, if you sign in.
• Your browser’s storage: theme (light or dark), recent searches and recently viewed items. These stay on your device.

You can clear them any time in your browser settings; the shop then simply forgets this device.

We never sell your data. We share it only with the services that run the shop for us:

• Sokoni (hosting and operation of this website), on servers in the European Union (Google Cloud).
• Cloudflare (storage of item photos and videos).
• Google (Gmail), to send emails.

When you tap a WhatsApp or Call button, you leave this website and WhatsApp’s or your phone provider’s own terms apply.

• Chats: as long as needed to complete a sale and handle questions about it.
• Your account, alerts and saved items: until you delete your account.
• Email delivery records: up to 12 months. Technical logs: a few weeks.

You can ask to see, correct or delete your data, object to how we use it, or withdraw consent. Most of it you can do yourself:

• Your page: download all your data, change your details or alerts, or delete your account.
• Every email has a one-click unsubscribe link.
• For anything else, message us on WhatsApp at 0700 000015. We reply within a few days.

If you are unhappy with how we handled your data, you can complain to Kenya’s Office of the Data Protection Commissioner (odpc.go.ke).

The site is served only over encrypted connections (HTTPS). Sign-in uses one-time codes, never stored in readable form, and admin access is protected and logged. No system is perfectly secure, but we work to keep your data safe.

This shop is for adults. Please do not create an account or chat with us if you are under 18.

If we change this policy, we update the date at the top. If a change is important, we will tell subscribers by email.